Delivery Delays

Due to the ongoing COVID-19 situation, our delivery partners are experiencing a higher than usual number of deliveries, so there may also be a delay in the delivery of your order once it hits the road.

Orders may take up to 30 business days to be delivered.

Thank you for your patience and understanding.

Standard Delivery Charges

Orders over $90 will be delivered FREE* of charge.

Orders under $90 will be delivered for a flat fee of $15.

All orders are shipped from our Sydney Warehouse using Australia Post’s E-Parcel service.  When your order leaves our warehouse, you will receive a dispatch confirmation email from Australia Post. In order to track your parcel, please click the link embedded in the email.

Please allow between up to 12 business days for your order to arrive.

If you require assistance, please contact our customer service team

*Standard delivery charges apply to orders that are less than 15kg and are to be delivered within New Zealand. Orders over 15kg will be charged at a bulk shipping rate. Please contact us

Returns

We want you to have a great shopping experience with us but understand that ordering online can be tricky. If, for whatever reason, you change your mind and wish to return an item you’ve purchased, we have a 30 day refund policy. Items can only be returned if they are unopened and unused, with all seals and packaging still in place. 

Unwanted items must be sent along with proof of purchase to the below address:

Attention Customer Service - Returns
McPherson's Consumer Products Ltd
30 Highbrook Drive
East Tamaki Auckland New Zealand 2013

Once we have received the item and your refund has been processed it can take between 2-5 business days for your bank or credit card provider to credit your account.

Please note that we do not reimburse delivery costs on sending unwanted goods and gift box charges and we only refund the cost of the items returned. 

Maseur Sandals

If you happened to order a wrong size of Maseur sandals and would like to swap it, we’ll be happy to assist within 30 days of purchase.

If you have received faulty goods, and the purchase was made within the last 30-days, please contact us for a refund or exchange.

If your shoes have developed manufacturing faults after they have been worn, please contact our Customer Service Team or phone 0800 990 003 within 6 months of purchase. In assessing your claim we will consider the conditions under which your Maseur sandals were used.

We may request photos of the fault claim prior to approving the return. We may also consult with the manufacturer to determine if the item is faulty. Please do not post the items without contacting our Customer Service Team first.
If the item is found to be faulty, you will receive a full refund or exchange, once faulty products are returned to us via reply paid service.

Please retain your receipt.  We are not able to provide refund or exchange without a proof of purchase.

MANICARE NOVA FIT

If you have received a faulty product, and the purchase was made within the last 30-days, please contact us for a refund or exchange.

If your Manicare® Nova FitTM have developed manufacturing faults after it has been used, please contact our Customer Service Team or phone 1800 651 146 within 6 months of purchase. 

We may request photos of the product and details of how the product has been used prior to approving the return.  In assessing your claim we will consider the conditions under which your Manicare® Nova FitTM was used. We may also consult with the manufacturer to determine if the item is faulty. Please do not post the items without contacting our Customer Service Team first. If the item is found to be faulty, you will receive a full refund or exchange, once faulty products are returned to us via reply paid service.

Please retain your receipt.  We are not able to provide refund or exchange without a proof of purchase.